Phone: 262-784-5940 | info@motors-drives.com
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Frequently Asked Questions

We’ve compiled a number of our frequently asked questions.  If we didn’t answer yours, let us know and we’ll get you an answer right away.

Where are the ABB facilities in the area?

There are a number of ABB facilities in the area.

1.  The Drives Factory and Repair Facilities are located at 16250 W. Glendale Ave.  New Berlin, WI 53151

2.  The latest addition is the new regional headquarters, located at 1425 Discovery Parkway, Wauwatosa, WI 53226.

 

ABB Facility at UWM Innovation Center

ABB @ Innovation Parkway

 

I already talked to someone there but I can’t remember their name.

We’ll give you more than a name, we’ll give you a photo too!  Check out Our Team.

Where Are You Located?

We are located at

5000 S. Emmer Dr.

New Berlin, WI 53151

262-784-5940

See our Contact Page for a Google Map.

What is Your Freight Policy?

Baldor – Shipments of stock products shown in the 501 Catalog are made with the selling terms of F.O.B. factory or warehouse. International Shipments – Ex Works, Non-Stock Items – FOB Factory.

On Stock products from the 501 Catalog sold to distributors, Baldor will prepay and absorb freight charges, on a carrier chosen by Baldor, to the first destination in the continental United States on orders of 1000 pounds or more.

Effective June 17, 2013

ABB – Air, Ground and Export: Orders for domestic shipments, and all export orders, must be received into ABB Low Voltage Drives & PLC Customer Service by no later than 3 PM Central Time in order to ship same day.  Be sure to clearly indicate on your order that same day shipment is required.  Highest priority will
be given to orders shipping via air or other expedited method.   Download the Red Carpet Program.

ABB also offers Red Carpet Service.  Download the ABB Shipping Info

 

What Are Our Options for Technical Support?

Motors – Our resident motors experts are James (J.R.) Roberson and Larry Berg.  Call our office and speak to them.  They can always get you in touch with additional help if needed.  262-784-5940

Drives – We have several technical associates that can help you with drive questions.  The best place to start is to contact our office and ask to speak with Todd Bacon, Dave Duncan, Mike Daus, Scott Ferebee, or Dan Gacke.  They are our resident Drives experts.  If they can’t assist you, they will provide you with information on where to get additional help. 262-784-5940

How Can I Find Out The Status of an Order?

Motors – Our customer service team is able to assist you with this information.  Call our office and ask for the person who handles your account.  262-784-5940

Drives – If you have access to CBOL via ABBnow.com, you can log into the portal to locate the status of your order.  If you don’t have access or are on the road, please contact Nicole Gerstner or JoAnn Haut in our office.   262-784-5940

I’ve Never Purchased From You Before, Who Can I Talk to About Your Products?

You have two options:

1.  Call our office and ask to speak to JoAnn Haut.  Joann will make sure she connects you with the person to assist you.  262-784-5940

2.  Complete the Contact Us form and we will direct your inquiry to the best person to assist you.  Make sure to provide us with as much information as possible so we can direct you to the right person based on your needs.

I Need To Order A Spare Part, Where Do I Go?

Motors –  There are many repair parts available for our motors.  To determine if the part you need is replaceable, please contact any of our inside sales staff or technical associates.  They will be happy to assist you.  262-754-5940

Drives – If you have access to CBOL via ABBnow.com, you can log into the portal and search for pricing on spare parts.  If you don’t have access or are on the road, please contact Nicole Gerstner or JoAnn Haut in our office.   262-784-5940

Is There Someone There Who Can Provide a Certified Start-Up?

Yes, we have a number of experts that will be able to perform that for you.  Using the Contact Us form, please let us know the specifics of your start-up and we will connect you with the best person for that job.

What Territory Do You Cover?

The Wisconsin District Office covers all but 5 Counties in the State of Wisconsin and most of the Upper Peninsula of the State of Michigan.  The Counties in Wisconsin that we do not cover are:

  • Burnett
  • Douglas
  • Pierce
  • Polk
  • Saint Croix
State of Wisconsin
Upper Peninsula of Michigan

 

Still Have Questions?

Let Us Answer Them

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